Common Installation Issues

If you encounter problems during or after installation, refer to the common issues and resolutions below. For issues not covered here, check the application logs first before contacting support.

Cannot access from remote machines The server was likely configured using 127.0.0.1 (localhost) as the IP address during installation. This restricts access to the local machine only. Reconfigure the server using its actual IP address or domain name.

SMTP not working Email/alert delivery settings can be reconfigured after installation by editing the configuration files in the installation directory. You do not need to reinstall.

Port conflicts If a required port is already in use by another application, the service will fail to start. Confirm all required ports are free before installation. Use the following to check for port conflicts:

On Linux:

sudo ss -tulnp | grep <port>

On Windows:

netstat -ano | findstr <port>

Service errors on startup Check the application logs for error details:

On Linux:

cd /opt/bluelance/lcollector/logs/general/

cd /opt/bluelance/web/server/logs/

On Windows:

Program FilesBlue Lance 2-0WebAppsLogs

Program FilesBlue Lance 2-0CollectorLogsGeneral

Services not starting automatically on reboot (Linux) If services do not restart after a system reboot, ensure they are enabled:

sudo systemctl enable lta-web

sudo systemctl enable lta-collector

PowerShell execution policy error (Windows) If the installation script fails to run, confirm the execution policy is set correctly before running the installer:

Set-ExecutionPolicy Unrestricted

Remember to reset it after installation completes:

Set-ExecutionPolicy Restricted

For additional support, refer to the Blue Lance documentation at https://www.bluelance.com/docs or contact your system administrator.